This Refund Policy explains how refunds and cancellations are handled for digital products, market data resources, research materials and other products offered through BacktestCart.
1. General Refund Policy
BacktestCart may offer digital products such as historical market datasets, backtest data, trade logs, research resources, quantitative research materials and other digitally delivered products.
Because digital products may be accessed, downloaded or delivered electronically after purchase, refunds may be subject to the product-specific terms displayed at the time of purchase.
2. Digital Products & Data Resources
For digital products and downloadable data resources, customers should review the product description, specifications, included files, delivery method and applicable terms before completing a purchase.
A product may be considered delivered once the applicable digital delivery system makes the purchased files or resources available to the customer.
Due to the nature of digital products, a refund request may not be approved where the product has already been accessed, downloaded or substantially delivered, subject to applicable law and the specific terms of the product.
3. Product-Specific Refund Terms
Certain products may have their own refund conditions. Where product-specific refund terms are provided on the product page or during checkout, those terms should be reviewed before purchase.
If a product-specific policy conflicts with this general policy, the product-specific terms may govern the transaction to the extent permitted by applicable law.
4. Incorrect, Corrupted or Incomplete Files
If you believe that a purchased digital product is materially corrupted, incomplete, inaccessible or materially different from its stated product description, please contact BacktestCart as soon as reasonably possible.
We may request information such as order details, product name, the issue encountered and relevant screenshots or error information so that we can investigate the issue.
Where appropriate, BacktestCart may attempt to correct the issue, provide a replacement file or provide another reasonable resolution.
5. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us with the relevant order information.
Duplicate-purchase requests may be reviewed individually and may be eligible for an appropriate resolution where the circumstances support it and where permitted by applicable law.
6. Failed or Unsuccessful Transactions
If a payment attempt fails but your account appears to have been charged, please allow reasonable time for the payment provider to update the transaction status.
If the issue remains unresolved, contact us with the transaction details so that the matter can be investigated with the applicable payment or commerce provider.
7. Payment & Commerce Providers
Payments for BacktestCart products may be processed through third-party payment or digital commerce providers.
These providers may maintain their own payment, cancellation, dispute and refund procedures. Customers should also review the applicable terms and policies presented by the payment or commerce provider during the transaction.
8. How to Request a Refund
To request a refund or report a problem with a purchased product, contact BacktestCart at:
To help us review your request efficiently, please include:
- Your name or the name used for the order
- The email address associated with the purchase
- The product name
- Order or transaction details, where available
- The reason for your refund request
- Any relevant screenshots or information describing a technical issue
9. Refund Review
Refund requests are reviewed based on the circumstances of the transaction, the nature of the product, whether the product has been accessed or delivered, the applicable product terms and applicable legal requirements.
Submitting a refund request does not automatically guarantee that a refund will be issued.
Where a refund is approved, the refund will generally be processed through the applicable payment or commerce provider.
10. Data License & Unauthorized Use
A refund does not automatically grant permission to retain, copy, redistribute, resell, publish or commercially exploit BacktestCart data or research products.
Customers must comply with the applicable Data License and intellectual-property terms associated with the purchased product.
Purchasing a dataset does not by itself transfer ownership of the underlying intellectual property or grant unrestricted redistribution rights.
11. Free Resources
Free articles, publicly available educational resources, market commentary and other free website content do not constitute purchased products and therefore are not subject to this Refund Policy.
12. Changes to This Refund Policy
BacktestCart may update or modify this Refund Policy when necessary to reflect changes in products, services, payment arrangements, business practices or applicable requirements.
The version published on this website will represent the current Refund Policy for transactions subject to it.
13. Questions About Refunds
If you have a question about a purchase, digital product, data delivery or refund request, please contact us before submitting multiple requests through different channels.
Email: backtestcart@gmail.com
Need Help With a Purchase?
If you experienced a problem with a BacktestCart product or need clarification about a refund request, contact our support team with your order details.
Contact BacktestCartThis Refund Policy is provided for general website and product-use purposes. It should be reviewed and adapted to the actual business structure, products, payment providers, jurisdictions, consumer requirements and refund practices applicable to BacktestCart.